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Terms and conditions

DISCLAIMER

Our products are crafted and finished by hand from natural materials making each piece uniquely beautiful. Variances in wood and ceramic color, crackle, texture and finish are to be celebrated. Certain fabrics are irregular by nature and variations in texture, color, and weave are inherent.

RETURNS

In-Stock items : Returns are at the discretion of RTMH. 

Fabrics : Returns will be considered at the discretion of RTMH within 14 business days of purchase. No returns on the below.

  • Goods have been cut
  • CFA has been waived
  • Velvet or mohair
  • Custom made goods
  • If fabric has been cut, backed or treated

Claims for errors and shortages must be made in writing within 10 days of delivery. All returns must be authorized by RTMH and must be accompanied by a copy of the original sales order. Merchandise returned without an authorization will be refused and freight will be charged back to the client.

CANCELLATIONS
No cancellations will be accepted after an order has been put into production or shipped. No cancellations will be accepted on custom orders after receipt of deposit. Orders may not be cancelled without written notice. Custom orders are non-cancelable and non-refundable.

CHANGE ORDER 

A 5% change order fee, plus cost of labor and materials will be applied to any order that is changed after it is released to production. All changes must be submitted for written approval and may result in a new NET price in addition to the 5% fee.

RESTOCKING FEE
While returns are not accepted if RTMH determines there is cause for a return or exchange a 25% restocking fee will be applied to the order.

PRICING

Payment in full including freight charges, are required prior to the shipment of goods.

Freight, delivery, custom charges, and processing charges are not included in the prices listed. These charges will be reflected on the final invoice and remain the client’s responsibility. Prices are subject to change.

Prices are valid for 6 months from receipt of deposit. If order is not allowed to proceed into production within this time frame RTMH reserves the right to revise pricing.

All accounts are treated as proforma. For stocked goods payment in full is required prior to shipping. For all other orders we require a 50% deposit and balance due prior to shipping.

COPYRIGHT
RTMH maintains proprietary interests in its designs. Those responsible for unauthorized reproductions will be subject to prosecution as provided by law.

ORDERS
Upon receipt of your order, you will receive an acknowledgement which should be reviewed immediately. It is the responsibility of the client to ensure that all information has been processed accurately. The order confirmation is the final agreement between the client and RTMH. Standard industry variance is 10%. This variance is to be expected as our pieces are hand made.

MINIMUMS – FABRICS

  • Stocked Fabric : 2 yard minimum
  • Trim : 5 yard minimum
  • Wallcovering : 10 yard minimum
  • Leather : Sold by whole hide
  • Fabric is sold in half yard increments only
  • A cut fee of $25 will be charged on any fabric order less than the minimums listed above

SHIPPING & FREIGHT

  • All furniture is FOB North Hollywood, California. Once your product leaves the factory, it becomes the responsibility of the client.
  • We will not assume responsibility for damages or loss suffered in transit.
  • Original packaging, photographs of packing, and a copy of the invoice must accompany the order if a shipping claim is to be made.
  • Complete shipping information must be provided and accompany your order.
  • We cannot ship to a P.O. Box
  • We will not store merchandise once it is ready to ship.
  • Furniture left in our warehouse for more than 60 days after completion will assume a 1.5% warehouse stocking fee per month. This fee will be at the discretion of RTMH. 

COM/COL Ship To Address:

Rose Tarlow Melrose House
13051 Saticoy St, Suite B
North Hollywood, CA 91605

Please include sidemark

Freight Claims: 
RTMH is not responsible for any damage or shortage incurred after the client’s freight carrier has taken possession of the order. Please inspect you order upon receipt.

Freight or Crated – Furniture:
All orders are packaged by shipper and shipped (crated or blanked wrapped). It is advised that a professional receiving company be retained and specified as the “SHIP TO” in order to avoid any problems that could arise with “inside” or “home” deliveries.

Pre-Paid Freight – Furniture:
It is our pleasure to offer the RTMH “Pre-Paid Freight” program. This program allows you to have freight quoted and paid directly to RTMH. We then make the necessary shipping arrangements with third party freight carriers. RTMH can neither be held responsible for issues nor delays in transit. Should any issues arise, such as freight damage or shortage, we will assist in the process to resolve these issues. We cannot guarantee delivery days or times. Shipping coordination is for delivery to a receiving warehouse only. RTMH takes no responsibility if the order is not shipped to a receiving company. It is the responsibility of the receiving company to inspect the items and report any damage immediately.

FURNITURE

Order Requirements:  
Order entry of your item will not begin until the following requirements are met. Final production for upholstery will begin when COM/ COL/COT is received, inspected, and backed (if necessary).

  1. Completed and accurate written order (including ship-to address)
  2. 50% deposit
  3. Drawing For Approval / DFA signed and returned (if applicable)
  4. Sample For Approval / SFA signed and returned (if applicable)
  5. Completed COM/COL/COT form for upholstery orders signed and returned

Care Instructions:
Standard Wood and Chinoiserie Finishes

  1. Clean with a soft cloth, always with the wood grain direction.
  2. Periodically wax with a good paste wax i.e. Kanaba paste wax (once every 6 months or more).
  3. Clean any spills immediately.
  4. Do not use “Windex”, “Murphy Soap Oil”, or other ammonia based products on finish or on soft cloth used to clean pieces.
  5. If “Pledge” or other products are used, never apply directly to table. Apply to soft cloth, and then to table.

Gilded Finishes: 

  1. Do not use water or chemicals to clean. Dust with soft cloth.

Twig Iron Outdoor Furniture: 

  1. Periodically maintain the pieces with a paste wax such as Kanaba clear paste wax.
  2. Clean pieces with steel wool (lightly, and do not sand thru finish) to remove any existing rust. Apply wax, let dry approx. 1 hour and buff off excessive wax lightly, or follow directions per product. Make sure to apply wax in crevices and joints of straps.
  3. Store furniture indoors during extreme weather conditions, and to prevent excessive exposure to water.
  4. If finish has been compromised (i.e. chips through the finish down to the metal) touch up to prevent rusting. Clean area with steel wool, then apply primer touch up. Let dry 5 hours, then apply top coat touch up.
  5. If refinishing is required, use a red oxidized metal primer, then apply a marine base varnish (satin finish).

Custom
We welcome the opportunity to customize our designs to fit your specific needs. We have the ability to customize the size of most pieces, wood species, metal and finishes. Please keep the following in mind when quoting custom:

Drawing for Approval (DFA)
CAD DFA’s may be requested on custom items.

  • With PO and Deposit: No Charge.
  • One revision is included with every drawing. Each additional revision is $200/NET.
  • CAD drawings for approval are only included if a meaningful change is made to the item.
  • RTMH reserves the right to decline a DFA request if it is deemed unnecessary to manufacture the piece.

CUSHIONS AND PILLOWS
Seat Cushions:

  • 50/50 White Goose Down and Feathers
  • Foam core wrapped with 50% feathers and 50% down
  • Firmer and softer cushion options available for no charge at the time of order

Back Cushions:

  • 50/50 White Goose Down and Feathers
  • Firmer and softer options available at no charge at the time of order

Dimensions

Dimensions on upholstery and casegoods are usually taken to the widest, deepest, or tallest points. Some industry standards to note:

  • Arm Height: Measurement from the floor to the center point of the arm.
  • Overall Height: The tallest measurement from the floor to the top of the piece. On upholstery, this can mean to the top of the back cushion, not the top of the frame.
  • Overall Width: The widest measurement from side to side. Sometimes a curved leg can go wider than the side of a piece, impacting the overall width of the piece.
  • Seat Height: Measurement from the floor to the tallest point on the crown of the cushion. Typically the crown will be 1.5”-2.5” higher than the top welt/seam on the seat cushion.
  • We allow 1/2″ to 1″ variation in size. Please advise if you have “hold to” dimensions and we will advise if possible.
  • Designer is responsible for making sure piece will fit in space and through all access points (elevator, narrow hall, etc.).

FABRIC
COM Fabric Chart: 
Fabric Width | Plain Fabric | 2-14” Repeat | 15-19” Repeat | 20-27” Repeat | 28-36” Repeat | 37-45” Repeat
54” : 0% | 10% | 15% | 20% | 25% | 30%
50-52” : 10% | 20% | 25% | 30% | 25% | 40%
48” : 15% | 25% | 30% | 35% | 40% | 45%
45” : 20% | 30% | 35% | 40% | 45% | 50%
36” : 50% | 60% | 65% | 70% | 75% | 80%

  • These numbers are an estimate only.
  • RTMH is not responsible for purchasing additional yardage if required.
  • All fabric patterns are cut to match vertically and horizontally. You must add both vertical and horizontal repeats (Example: 10” vertical + 8” horizontal = 18” repeat).
  • If large scale motif, “cut into” repeats may increase yardage required.
  • Your order must be accompanied by a COM/COT/COL identification form. This form should have a sample of the fabric attached.

Return of Unused COM: 
Purchaser must specify within original written order to have any unused COM returned (to be enclosed with the actual shipment of furniture). Any remaining COM that is not requested will be donated to a local design school or charity organization. If client fails to notify us at time of order it is their responsibility to pay for freight to receive unused COM.

KNIT BACKING INFORMATION

  • RTMH will offer knit backing as a service to client/purchasers requesting it.
  • Whether or not a fabric requires backing is entirely at the discretion of the purchaser.
  • It is not the responsibility of RTMH to recommend or advise backing treatments.
  • Orders cannot be cancelled if the purchaser opts not to back the fabric.
  • Printed hemp fabrics and glazed linens tend to wrinkle if not backed for upholstery.
  • We do not take responsibility for the choice or type of backing or any changes that might occur to the fabric as a result of the treatment listed below.

Pricing:

Cost per yard | Minimum Charge

  • Knit Backing (5 business days) : $15/yd | Min $225
  • Paper Backing : $20/yd | Min $300
  • Pellon Backing : $12/yd | Min $225
  • Acrylic Backing : $15/yd | Min $225

Fabric Backing Requirements: 

  • The backing process on taffetas and silk fabrics can cause stripes to become askew
  • All loosely woven fabrics require backing to prevent padding from working through the fabric
  • Fabrics with high level of stretch
  • Sheer fabrics (may not be suitable even with backing)
  • Linen
  • Fabric backing process results in loss of 1 yard, on average
  • We will not back velvets or mohair

FINISH PRICING
Custom Finishes:
Rose Tarlow Melrose House can customize your finish or create a finish for you.
Sample For Approval (SFA): 

  1. We do not provide SFA’s for Quick Ship or In-Stock items.
  2. They are only provided upon receipt of order.
  3. All SFA’s must be returned prior to the commencement of the finishing process for your piece(s).
  4. If a custom SFA is requested at time of order, please allow 3-4 weeks lead time.
  5. There will be a $250 charge for all custom SFAs, $500 charge for chinoiserie.
  6. Samples are the property of RTMH – the finish process will not begin until sample is returned.

LEATHER & VINYL
Leather Size:

  • Whole Hide: 18 square feet = 1 yard of 54” plain
  • Embossed Hide: 30 square feet = 1 yard of 54” plain
    fabric

Leather Notes

  • Breather panels on backs of seat and back cushions are standard. Cushions are not reversible with breathers.
  • Please note that leather may make a seat sit firmer.

NAIL TRIM
We offer nail trim additions to our pieces. Please contact RTMH to confirm if your nail trim can be applied to a specific item.

  • Sofa/Loveseat . . . . . . . . . . . . $680  (Base only). . . . . . . . . . . . . . . Custom Price (Allover)
  • Chair . . . . . . . . . . . . . . . . . . . $200 (Base only). . . . . . . . . . . . . . . $300 (Allover)
  • Ottoman . . . . . . . . . . . . . . . . $175 (Base only). . . . . . . . . . . . . . . . N/A (Allover)

SELF-DECKING
Self-covered decks are standard on all RTMH upholstery, if sufficient COM is available. For leather upholstery, we recommend that the deck be in fabric. RTMH will select a plain fabric close in color to the leather.

SKIRT LENGTHS
All skirts finish floor length unless otherwise specified. Please note skirt length in photography, as many of our items “drape” onto the floor. Adjustable glides are available on most upholstered items. Standard floor length is considered 1/4” off wood floor. Drape is 1 1/4” drape on wood floor.

TIE-DOWN CLIPS
Almost all RTMH upholstered cushions come standard with tie-down clips. This means that seat cushions cannot be flipped over. Please note if you would NOT like these on your upholstered piece.

UPHOLSTERY- CUSTOM PRICING
Always inquire if custom upholstery treatments will impact the COM required for upholstery. Confirm with sales/customer service if the options listed below are applicable to the item under consideration.

  • Full arm covers . . . . . . . . . . . . . . . . . . . . . . . . $350/pair (Requires 2 yds additional COM)
  • Add Swivel . . . . . . . . . . . . . . . . . . . . . . . . . . . . $750 (Must be added when the order is placed)
  • Add Swivel Rocker  . . . . . . . . . . . . . . . . . . . . . Custom quote
  • Upholstery in Muslin  . . . . . . . . . . . . . . . . . . . $15 per yard

UPHOLSTERY- TRIM APPLICATION

  • Bouillon Fringe . . . . . . . . . . . . . . . . . . . . . . . . . +5%
  • Contrast Welt  . . . . . . . . . . . . . . . . . . . . . . . . . . No Charge
  • Contrast Leather . . . . . . . . . . . . . . . . . . . . . . . . 5% (1 hide min, where hide = 50 sq/ft)
  • Contrast COL Welt  . . . . . . . . . . . . . . . . . . . . . . 5% (Contact sales/customer service for COL requirements)
  • Cord w/Tab  . . . . . . . . . . . . . . . . . . . . . . . . . . . . No Charge
  • Tape on Skirt  . . . . . . . . . . . . . . . . . . . . . . . . . . . 5%
  • Applied COM Borders . . . . . . . . . . . . . . . . . . . . 10% (COM applied to skirts)
  • Double Needle Detail. . . . . . . . . . . . . . . . . . . . . 10% (In lieu of self welt)
  • Flat Flange  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10% (In lieu of self welt)

GENERAL INFORMATION – FABRIC
RESERVES
Reserves are accepted in the order received. Reserves are valid for ten business days and will automatically expire without notice.
Cuttings For Approval (CFA)
CFA’s are recommended prior to the shipment of any order. CFA’s ship within 48 hours and may be expedited at the client’s request and expense. Written approval is required for all CFA’s.

CUSTOM ORDERS
We welcome your inquiries for custom orders.

  • Prices and minimums are subject to the specifications of our mills and are quoted on an individual basis.
  • A deposit of 50% is required to activate a custom order.
  • All fabrics are subject to dye lot variation.
  • Screen prints and dyed grounds may vary up to 15%.
  • We will always match as closely as possible to your current sample.
  • Natural fibers will vary due to environmental conditions, and variations in the weave will be evident from one shipment to the next.
  • Custom orders may not be cancelled and will not be refunded.

RESPONSIBILITY
We do not guarantee against wear, fading or discoloration, shrinkage, abrasion, or dye lot variation. Environmental changes, extreme temperatures, and other conditions may affect the wearability of any fabric. Please examine goods before cutting. RTMH will not be responsible for any delays of any kind due to strikes, floods, storms, fires, accidents, wars, customs, and shortages of labor, fuel, materials, pandemic or any other causes beyond our control.

LEATHER
RTMH is proud to carry the purest, finest quality leather. Our leather may vary in texture, color and natural markings.
Cuttings for Approval (CFA)

  • We require cutting approval before shipping.
  • Memo samples are rarely cut from the prime, usable portions of the hide such as the center. They will therefore vary in color and texture from the portion usually used by your upholsterer.
  • Orders should not be rejected based on CFA or memo sample, as we will happily submit a hide for approval if there is any doubt.

Curation
RTMH Leather is a naked, full grain leather with a light protective finish. European hides are hand selected through a sorting process. To produce 5,000 square feet of RTMH Leather, we sort through approximately 70,000 square feet to find only the most clear complexions.

In the spirit of traditional leather craftsmanship, RTMH favors full grain hides, which age into their inherent, natural beauty. Full grain hides are considered the highest in quality by industry standards, as the livestock are carefully and humanely raised by ranchers to preserve a coat with minimal imperfections. Unlike top grain hides, our full grain hides aren’t sanded or buffed to remove their defects. RTMH Leather is not only chosen to last a lifetime, but to age with elegance.

Pure, Aniline Dyed
Fully aniline dyed leather means no topcoat is applied to mask bruises, scars or markings. For this reason, only premium hides with the most pleasing color and texture are selected for full aniline dying. Our hides will never appear painted or even in tone. Due to the minimal processing, the naked hide is left with beautiful, natural markings which are enhanced by our skin’s oils over time.

Care
Hides are wonderfully low maintenance. Furniture will only need minimal dusting or vacuuming. The light protective finish used on RTMH Leather will resist most spills for approximately one minute – long enough to blot the surface clean with a damp cloth.

Placing The Order

  1. Provide the total number of square feet.
  2. Be aware that hides have a “usable” area which does not include the entire hide. We do not bill in “usable” square feet; we bill by the hide.
  3. Leather is generally calculated at 18 square feet per yard of 54” fabric.
  4. As RTMH does not sell half hides, there are some circumstances where an additional hide may be required.

Overage
No cowhide is identical in size. Customers are charged for the hide’s predetermined square feet, as listed in the price list. RTMH Leather no longer charges for overage, eliminating the inconvenience of double billing.

HEMP

Hemp is a natural fiber and will always vary slightly in weave and color. This variance is characteristic to the properties of hemp and enhances its appearance. The variance in the natural fiber also affects the way the fabric accepts color. The unique beauty of these prints lies in their antiquity and subtlety of color. This is achieved through hours of color refinement and screen detail. All processes are executed by hand, including the dyeing of the hemp linen grounds. Because the fabrics are not mass produced, there will be color variation with each production run. This variation adds distinctiveness to each order. We hope that you will encourage your clients to understand and appreciate the extraordinary beauty of these designs.

Hemp fiber is one of the strongest and most durable of all natural textile fibers. Products made from hemp will outlast their competition by many years. Hemp provides all the warmth and softness of a natural fabric but with a superior durability seldom found in other materials.

Not only is hemp strong, it also holds its shape, stretching less than any other natural fiber. Although known for its durability, its comfort and style are second to none. The more hemp is used, the softer it gets. Hemp doesn’t wear out, it wears in. Hemp is also naturally resistant to mold and ultraviolet light.

Due to its porous nature, hemp is more water absorbent, and will dye and retain its color better than any fabric including cotton. This porous nature allows hemp to “breathe”, making it cool in warm weather. Resistance to mold makes hemp excellent for outdoor uses or in areas of high humidity. Hemp fabric rapidly absorbs moisture, which accounts for its coolness and comfort when used for bed sheets.

Orders
Hemp Linen is printed in approximately 30 yard lengths. Piece sizes will vary. Patterns and colors are interchangeable.

Custom Orders
Anyone of our hemp print designs can be custom colored. Please provide a color sample that is non reflective and large enough to cut into thirds. We suggest nothing smaller than 4” square. Paint chips and solid wools or cotton are best. Please avoid velvets and other “nap” fabrics.

  • Minimum 60 yds
  • Set Up Fee $125
  • Development Fee $50 per screen
  • Custom Strike-Off $150 (non-refundable)
  • Strike-Off Lead Time 2-3 weeks
  • Lead Time 8-10 weeks from receipt of deposit and approvals
  • Rush 25% up-charge
  • All of the above is based on the ground cloth being in stock

Please remind your client, that the beauty of our prints are their aged appearance. The unique look of antiquity of hemp was achieved through months of research and development. We do not guarantee that this look will translate successfully with every color palette. This cannot be determined until a strike off is completed.

If you would like to stay within the Rose Tarlow Melrose House color palette, all of our designs and colors are interchangeable. For printing any hemp print on a different hemp ground cloth the following charges apply:

  • Minimum 30 yds
  • Setup Fee $125
  • Strike-Off $150 (non-refundable)
  • Strike-Off Lead Time 2-3 weeks
  • Lead Time 8-10 weeks
  • Rush 25% up-charge

Custom Hemp Solids
Any one of the hemp solids in our collection (SKU 2100 Hemp Linen and SKU 2121 Canvas Cloth) can be dyed to the color of your choice. Please refer to color sample requirements mentioned above.

  • Minimum 60 yds
  • Setup Fee $125
  • Custom Lab Dip $150 (non-refundable)
  • Strike-Off Lead Time 2-3 weeks
  • Lead Time 6-8 weeks
  • Rush 25% up-charge

Wash and Care
Hemp articles of all kinds thrive on regular use and regular laundering. Generally speaking, professional dry cleaning is recommended for drapery hemp, upholstery hemp and decorative hemp.

WALLCOVERING
When ordering please specify design name, color, number and total number of yards. All hand screened papers measure 27” wide and are sold by the yard. There are no half yard increments. Maximum continuous length is 30 yards. Please consult with a professional paper hanger for correct yardage requirements prior to ordering. Our wallpapers are hand screened and are thoroughly inspected prior to shipping. In spite of this, final responsibility rests with the client. Wallpaper is not returnable under any circumstances so please measure carefully. RTMH will not accept any claims for labor costs.

Minimums
Wallpapers are sold by the yard and there is a 10 yard minimum. A cut charge of $25 will be charged on any order less than 10 yards.

Custom Orders
We welcome your inquiries for custom orders. Please inquire for details, custom pricing and minimums. Custom delivery time is quoted on an individual basis.

A deposit of 50% is required to activate a custom order. All papers are subject to dye lot variations. Screen prints and printed grounds may vary up to 5%.

If you would like to stay within the RTMH Color Palette, minimum order is 40 yards. Changing the ground color to the color of your choice, minimum is 240 yards.

Please do not consider your memo sample as current stock. We will always match as closely as possible to your current sample. Variations will occur from one dye lot to the next. Custom orders may not be cancelled and will not be refunded.

Custom Printing On Standard Paper

Custom order refer to the development of new colors that are not within the RTMH Collection.

  • Minimum 240 yds
  • Set-Up Fee $125
  • Development Fee $50 per screen
  • Custom Strike-Off $150 (nonrefundable)
  • Strike-Off Lead Time 2-3 weeks
  • Lead Time 6-8 weeks
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